About Preferred Rate | Mt. Juliet Tennessee
Let’s get to know each other
Your mortgage is personal, and we understand that.
We figure it‘s time you got to know us a little bit, too.
Our Story
We have been in the industry long enough to have lived through the mortgage meltdown, and we understand first-hand how quickly things can change.
We learned what it takes to stay focused on the right mission, to serve our customers beyond expectation, to work together tirelessly, to improve our systems and keep pushing for innovation.
We’re here to stay, and our commitment is stronger than ever.
“We love showing up every day and helping real people through one of the biggest financial decisions many of us will ever make.”
Vision: “To take the complex mortgage process and make it simple, fun, and friendly so our clients are smiling at the closing table.”
Mission: “To enrich the lives of our clients by helping them fulfill the dream of homeownership while building meaningful relationships.”
We Care About Our Clients and Business Partners
Taking care of our clients and business partners and providing them with exceptional service at all times will lead to a positive client experience. Each one of us touches a client or business partner in some way. As such, it is important that we ensure they are happy at all steps of the process. We do this by communicating honestly and frequently and addressing any concerns in a timely manner.
We Care About Our Employees
Taking care of our employees and providing them with a positive environment helps ensure we are all able to take care of our clients and business partners. We do this by treating each other in a respectful way, coaching in the moment to ensure understanding of expectations, providing development opportunities and career paths for everyone, and recognizing each other’s accomplishments and value to the team.
They worked wonders for me and my wife. Really go out of their way to help us and very friendly staff. Plus, we bought our house 4 years ago, and they are still constantly checking up on us and inviting us out to customer appreciation events. If I could give them more stars I ... Read More
Cody C
Very helpful and informative making sure I knew all my purchasing options. Excellent communication throughout my purchase. Highly recommend this team.
Shane H
Chris Haynes and his staff are skilled at the work they do with home mortgages and financing solutions that help you get the home you want. Their follow-up and follow-through are a great comfort in knowing they care about you the customer during the process that frequently makes us anxious and nervous. Years later, they are still there offering assistance so you know they are there to answer any question along the way! I would absolutely use them again and recommend anyone try ... Read More
Lisa H
